Shipping, Refund & Warranty Information

Delivery is quoted according to the size of your order, destination, access conditions and installation requirements. Our team confirms the full service and cost before your order is finalised.

Furniture is delivered by experienced handlers. Where installation is included, packaging is removed after placement.

Lead-times vary by product, finish and production schedule. We will provide an estimated window with your quotation and keep you informed as your order progresses.

When your order is ready, our team will contact you to arrange a suitable delivery date.

Please inspect your order promptly after delivery. If an item arrives damaged or differs from your confirmed specification, contact us with photographs and order details within seven days.

Custom-made and made-to-order pieces cannot be returned for change of mind. Warranty coverage applies to manufacturing faults under normal residential use.

Accurate access information helps us plan a smooth delivery. Please tell us about stairs, lifts, parking restrictions, narrow entries and building booking requirements before dispatch.

Additional handling charges may apply when access differs from the information supplied at the time of quotation.